What is "data loss prevention" as mentioned in DSAC Annex B?

Data loss prevention (DLP) refers specifically to the strategies and technologies that organizations utilize to prevent unauthorized data exfiltration. DLP solutions help to monitor, detect, and respond to potential data breaches or unauthorized access to sensitive information. This includes the implementation of controls and policies designed to safeguard against the loss of data, whether it is through external threats or internal negligence.

In the context of DSAC Annex B, which focuses on safeguarding sensitive information and maintaining the integrity and confidentiality of data, recognizing and implementing DLP measures is crucial. Effective DLP solutions ensure that sensitive data—such as personal identification information, financial records, and proprietary business information—remains within organizational boundaries and is not exposed to risks that could arise from various sources, including employees, hackers, or accidental sharing.

The other options do not align with the concept of data loss prevention. For instance, focusing on customer service experience, tracking employee productivity, or managing emails does not directly address the protection and security of sensitive data from unauthorized access or leaks, which is the core purpose of data loss prevention strategies.